Postage Charges
Orders of $100 or more will be delivered free within Australia (excluding normal P&H and after any discounts). Orders under $100 (excluding P&H) will be delivered at a flat rate of $9 within Australia. International orders will be charged a flat rate of $20.
Delivery
All orders are delivered via Australia Post during normal business hours. If there is no-one to accept delivery, Australia Post will take your parcel to the nearest post office for collection. Australia Post will leave a card allowing you to collect your delivery at your convenience. Your order will carry no indication of supplier except for a return PO Box address in case the package is not picked up. Goods can be delivered to Australian PO Boxes. Honey Birdette takes no responsibility for lost orders if customers provide incorrect address details.
Delivery Times
Your order will be processed within 48 hours and mailed to you in plain packaging and attractively wrapped at no additional cost. Goods delivered within Australia will take two to five working days. For delivery outside Australia, please allow up to twenty working days. Parcels will be delivered via airmail and if there is no-one to accept the package, local postal guidelines will apply.
If by any chance we are out of stock of an item you will be notified and given a new delivery date. If this is not satisfactory you will be given the option of cancelling the order.
Please note that all processing and delivery times are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time.
In the rare instance that it takes longer than 48 hours to process your order, one of our staff will email you with a revised estimated delivery time.
If you need to check on your order, you can email our customer service staff or 61 7 3844 3659 (during business hours).
Packaging
The Honey Birdette experience is about discretion and privacy and that's why all goods are distributed in plain packaging and attractively wrapped at no additional cost.
Some computers may prevent this secure connection. In these cases we recommend you place your order by telephone on 61 7 3844 3659.
ORDERS AND PAYMENT
Orders can be made online, over the phone or post.
Online Order by Credit Card
Simply browse the Honey Birdette website to find the products you would like to purchase and proceed to the checkout. You will need to submit your name, delivery address, email address and credit card details. Your information is encrypted for safe transmission to our warehouse. Only our staff will have access to your order and delivery details. Only the bank will have access to your credit card detail See our Security section for full details.
Over the Phone by Credit Card:
If you prefer, you may order by phone. Simply call 61 7 3844 3659 and one of our friendly customer service staff will be happy to take your order. Our lines are staffed Monday to Friday10.00am to 5.00 pm(EST) and Saturday 10.00am to 5.00pm (EST). This service is not available on Sunday.
Post Order with Cheque, Money Order or Credit Card details:
You may place an order by post by submitting an order form and including your name, delivery address, email address and posting it with your cheque, money order or credit card details to:
Honey Birdette Orders
PO Box 5049
West End
Australia Qld 4101
Please also ensure that you include your daytime phone number and email address and physical address. A customer service representative may contact you if an item has become unavailable and advise of an estimated delivery time.
GST (Goods & Services Tax)
Our products and services attract a Goods and Services Tax (GST) of 10%.
Currency
All prices on this website are listed in Australian dollars (AUD).
Contacting us
If you have any questions, comments or concerns regarding our Delivery and Packaging, please contact us at the following email address, mailing address or telephone number:
Honey Birdette
PO Box 5049
West End QLD 4101
AUSTRALIA
Phone
Telephone Int +61 7 3844 3659
© copyright Honey Birdette 2006 - 2008